| Question: |
Port 60 error all sites are down. Can you help me? |
| Answer: |
hello what sites are down? |
| Question: |
All on my account bluelightlabs.com for example |
| Answer: |
we chrck your server. please wait |
| Answer: |
please check now |
| Question: |
Back up the Apache crashed? |
| Answer: |
did you check your sites? |
| Question: |
Yes but that does not answer my question. |
| Answer: |
we checked your server and restore it |
| Question: |
I can`t change all the IP you need to get us up and running. I need more time if we are going to do this ?? |
| Question: |
I cannot use chat support I need Help ASAP on this issue. |
| Question: |
This is not good it is the weekend I have name servers ns1.atlantamultimedia.com and ns2.atlantamultimedia.com I cannot call clients on the weekend to get info changed !! |
| Answer: |
The old server is open new IP 88.99.255.184 and 88.99.255.184 |
| Question: |
I will need time to move sites as well as what do I do about name servers ? |
| Answer: |
After moving sites (copying files and data base) you will need to check work of site and after that change NS. |
| Question: |
You have moved all the sites? |
| Question: |
So I change the ns1.atlantamultimedia to - 88.99.255.184 and ns2.atlantamultimedia to - 88.99.255.184 ?Please keep old up till I can get all the info |
| Answer: |
ok
|
| Answer: |
ns1.atlantamultimedia to - 88.99.255.184 ns2.atlantamultimedia to - 88.99.255.185 |
| Question: |
I was just on the new server, checking some sites. I am still moving from the old one so keep that up for a while. The new server seems to not allow me to perform backups - I need to have more space on it for backups?May 14 00:35:10 Backup ERROR (global block): Can`t store file to /var/www/leochus/data/backups/leochus/1_LeochBackup-2017-05-14.tar.gz using the command /bin/tar-c-p --no-recursion -f- -T /tmp/pbkp_25299/PBKP_LISTING | /bin/gzip > /var/www/leochus/data/backups/leochus/1_LeochBackup-2017-05-14.tar.gz: gzip: stdout: No space left on device/bin/tar: -: Wrote only 6144 of 10240 bytes/bin/tar: Error is not recoverable: exiting now |
| Answer: |
Hello. what you move& we moved all sites tonew server what is this errror? where do you see it? |
| Question: |
No I know you did I was just trying to go through them and check them. I tested the backup on the new server and I got that error. |
| Answer: |
what server you tested? what parameters? do you change all the ns? |
| Question: |
Yes I changed the name servers but I still have 10 sites to chang the a record for. I tried to backup on the new one you setup for me. |
| Answer: |
what ftp parameters you use? |
| Question: |
I was not using ftp I set it to /backups/ I am only doing one backup per account monthly is there something else I should be doing ? |
| Answer: |
what parameters you use? server login ??? |
| Question: |
Old server went down. I need you to bring it back up I need a few days to point these sites! |
| Answer: |
we transfered al your sites to news server you server is on , but the ols server is unstable, very unstable. |
| Question: |
I understand but I need a few days to move clients it is the weekend and I could loose clients if they are down until then. |
| Answer: |
ok, but old serververy unsable. all sites on the new server. |
| Question: |
I am going as fast as I can but I will not be able to get to many of them till tomorrow / tuesday. You did not answer my question about new backups by the way. |
| Answer: |
you did noa answer what parameters you use we ask you - what parameters ftp &ftp server, ftp login etc. |
| Question: |
I said I was not using FTP I set up a directory /backups/ |
| Answer: |
check free space on the server. you can create backup to your backup ftp server. your backup ftp serverip 138.201.226.208 login markusne |
