Yes, of course. To do this, specify the IP address instead of the domain in your FTP client. The IP address was provided in the email you received during account activation.
In your FTP client settings, use the following parameters:
Server: IP address of the server (once the domain is active, you can use it instead)
Login: Your login
Password: If you haven’t changed the password in the control panel, use the one you set during registration
Port: Standard, 21
Mode: Use passive mode in the FTP client settings.
Pages, archives, and PHP scripts should be uploaded to the /public_html/ folder if you’re using cPanel, or to the www/domain_name/ folder if you’re using ISPmanager.
CGI scripts should be placed in the /cgi-bin/ directory.
Try using the File Manager in the Control Panel.
If that doesn't work, please create a support ticket and include the file path. We will delete it for you
Use the File Manager feature in the Control Panel. However, it's worth taking the time to learn how to use FTP—it will save you time in the long run.
You can download the FTP client 'FileZilla' for free at:
https://filezilla-project.org/download.php?type=client
Launch the FileZilla program, and for quick connection, fill in the following fields: Host, Username, and Password.
You can find the connection details in the email sent to you when your hosting account was activated.
The index file is displayed when the path is specified without a filename, for example:
http://your_domain.com/.
By default, the index file names are: index.htm, index.php
You can change file permissions (chmod) through the hosting control panel in the File Manager or by using an FTP client to edit file attributes.
Permissions should be set to 755 for directories and 644 for files
The password for the main FTP access is the same as the password for your cPanel account.
When you change the cPanel password, it also updates the main FTP password.
To change the password, use the 'Password & Security' section.
File Manager is a web interface designed for managing website files on the server.
It allows you to perform basic file operations such as creating, editing, viewing content, moving, and deleting files and directories (folders).
Directory listing displays the contents of a directory when there is no index file (e.g., index.html or index.php). In such cases, the server can show a list of files in the directory in the browser.
Sometimes, directory listing may be undesirable and should be disabled for security reasons. In cPanel's 'Directory Listing' section, you can enable or disable directory listing
/public_html – This is your web directory. Place your website files and folders here. DO NOT TOUCH!
/www – This is an alias for the public_html folder. DO NOT TOUCH!
/public_html/cgi-bin – This directory is for placing your own CGI scripts.
/public_ftp – This directory is for anonymous FTP users.
/etc – This contains the system settings for your domain. DO NOT TOUCH!
/mail – This is the directory for the mail server configuration. DO NOT TOUCH!
/tmp – This is used for storing visitor statistics for your domain. DO NOT TOUCH!
/public_html: This is the folder where you should place HTML files, PHP scripts, images, and other content for your site. This directory contains everything accessible on your website.
/cgi-bin: This directory is specifically for scripts (e.g., written in Perl). Scripts in this folder can be accessed via the web at:
http://www.your_domain.com/cgi-bin/script_name.
/www: This is an alias for the /public_html folder.
/tmp: This directory is for temporary files created by the web server, such as files uploaded through the PHP upload function.
After activating your account, you will receive an email with the required settings, including the nameservers (NS) you need to configure for your domain.
If the domain was purchased from another provider, you need to update the DNS settings through your domain registrar’s website or with the help of their support team.
For domains purchased from us, you can change the DNS settings in the 'Domains' section of your account dashboard or by creating a support ticket.
If your plan allows adding additional domains, follow these steps:
1. Add the domain in your cPanel under the 'Addon Domains' section.
2. Update the DNS settings on your registrar's website.
3. Upload your website files to the directory specified when the domain was created.
You can refer to the cPanel documentation or your hosting details for the correct DNS settings: http://ded07.net/
You need to change the DNS yourself. However, if you're unable to do so, you can provide us with the necessary details to manage the domain, and we will change it for you free of charge.
To transfer your account, you need to copy your website files, move the database from your old hosting, and configure the database connection settings in your website's configuration.
If transferring the site yourself is difficult, you can request a free transfer by our specialists. To do this, submit a request in your account dashboard under the 'Request Free Website Transfer' section.
Parked domains are additional domains that are 'attached' to the main domain and display the same content as the main website.
For example, if your main domain is site1.com, you can park another domain, site2.com, to it.
Once parked, both site1.com and site2.com will show the same website content.
On our hosting platform, you can host several completely separate websites under a single hosting account.
Addon domains allow you to create additional, independent websites within your account. When you add an addon domain, a new directory is created, which serves as the root directory for the additional site.
Once the addon domain is set up on the server, you only need to register the domain or transfer it to our server (if it’s already registered), and the additional site will start functioning.
A domain registered with us as a bonus cannot be transferred to another registrar. Transfer to another registrar is only possible if the domain is fully paid for a year.
Hello. We support domains in any domain TLD.
To use our hosting, you simply need to update the DNS settings for your domain on your registrar's website.
Hello. We can provide you with a free third-level domain. To request this, please contact our support team.
Please note that domains are not available for websites with adult content or CAP systems.
Unfortunately, no. Domains are registered and renewed for a one-year period.
Therefore, regardless of when the payment was made or how much time has passed, the funds are non-refundable.
You can only do this by submitting a ticket to our support team.
The primary domain must be one that is not currently on the server.
You cannot set a parked or addon domain as the primary domain without first removing it from the control panel.
The primary domain's folder must be public_html. If you set an addon domain as the primary domain, the site will not work until you move it to the public_html folder.
Adding a Domain with a Cyrillic TLD.
You can add a Punycode domain name by using a Punycode converter.
Internationalized Domain Names (IDN) provide a way to register domain names in languages using non-Latin character sets, such as Chinese or German. Before the introduction of Punycode, it was challenging to register well-spelled domain names in these languages because the domain name system only supports a limited set of characters (A-Z, 0-9).
Punycode solves this problem, allowing non-Latin characters to be encoded into a compatible format that works seamlessly across all systems.
Steps to Add a Domain
If your hosting plan supports additional domains, follow these steps:
1. Add the Domain
Log in to your control panel and add the domain as an additional domain.
Enter the domain name in Punycode format only.
Choose simple usernames and directory names using Latin characters without special symbols or punctuation marks.
For convenience, you can transliterate the Cyrillic or non-Latin domain name into Latin characters.
Example:
If your domain is Interoperabilität.de, its Punycode equivalent will be xn--interoperabilitt-9nb.de. However, for easier management, you could name the username and directory interoperabilitet or interoperabilitat, respectively. This way, you don’t need to memorize the Punycode string.
2. Update the Nameservers
Change the nameservers (NS) for your domain to those provided by your hosting.
3. Upload Your Website Files
Upload the site files to the directory specified during the domain creation process.
For detailed instructions, refer to the user panel manual at ded07.net. Nameservers (NS) information is provided in your hosting details.
Yes, information about the owner is open and publicly available. It can be viewed using the Whois tool, for example, on the registrar's website.
We do not offer private registration, which would hide the registrant's name.
Guide to Using Your Hosting Control Panel
Carefully read the details provided in the email you received after activating your account. It contains all the necessary information on how to use your hosting.
• Website Files: Pages, files, and PHP scripts must be uploaded to the /public_html/ folder (note: /www/ is not a separate folder; it is a link to /public_html/).
• CGI Scripts: These should be placed in the /cgi-bin/ directory.
Uploading Files
You can upload your files in one of the following ways:
1. Via FTP
2. Using the File Manager in the Control Panel
Please note: Use ZIP or TAR archives for uploads. RAR archives are not supported.
Domain Settings
If your domain was not purchased from us, you need to update its DNS settings using the information provided in your account activation email. Update the DNS settings on your domain registrar's website.
DNS Propagation
DNS updates usually take several hours to complete. In the meantime, you can access your site using the server's IP address.
=Home Page File
Ensure the home page file is named index.php or index.htm.
This guide will help you get started with your hosting control panel.
File permissions (chmod) can be changed using the hosting control panel in the File Manager or through an FTP client by editing the file or directory attributes.
A file path determines the location of a file on the server.
The file path consists of the path to the root directory of your account and the path within the account.
The path to your account can be found in the control panel and is typically:
/home/User (where User is your account name).
Next, determine the path to the file relative to your account:
• If the file is in the root of the account, the path will be:
/home/User/file.name (where User is your account name).
• If the file is in the public_html directory, the path will be:
/home/User/public_html/file.name (where User is your account name).
/public_html – This is your web directory. Place your website files and folders here. DO NOT MODIFY!
/www – This is an alias for the /public_html folder. DO NOT MODIFY!
/public_html/cgi-bin – This directory is for placing your own CGI scripts.
/public_ftp – This directory is for anonymous FTP users.
/etc – This contains system settings for your domain. DO NOT MODIFY!
/mail – This directory is for mail server configuration. DO NOT MODIFY!
/tmp – This directory stores visitor statistics for your domain. DO NOT MODIFY!
Most likely, the folder or file was created by a PHP script, and its owner is set to 'nobody'. As a result, it cannot be deleted under your user account.
To resolve this, create a support ticket in your personal account under the 'Technical Support' section, and our team will assist you.
Alternatively, you can delete the directory and its contents using a custom script. Here's an example of a script you can use:
1. Name the script appropriately and access it via your browser.
2. In the $deldir variable at the beginning of the script, specify the path to the directory you want to delete relative to where the script is located.
This script will delete all files and subdirectories owned by 'nobody' within the specified directory.
Please direct your question to the appropriate department in our customer support service:
• Technical Support: For technical issues.
• Finance Department: For questions related to payments, domain registration, or payment extensions.
• Reseller and VPS Department: For inquiries about tariff plans, reseller accounts, or VPS services.
• Complaints and Suggestions: If you have feedback, are dissatisfied with something, or find something inconvenient.
As long as you remain an active customer, backups are created regularly. If your payment is overdue and your account is locked, your backup will be stored for an additional 30 days.
However, if you plan to return to your website later, you can submit a request for extended backup storage, and we will keep it for up to one year.
Please use the following settings:
• Email Address: name@domain.net
• Login: name+your_domain.net
• Password: ********
• POP3 Server: your_domain.net
• SMTP Server: your_domain.net
• The outgoing mail server requires authentication.
You are likely using an email client such as SquirrelMail, RoundCube, or Horde. When you delete emails, they are moved to the 'INBOX.Trash' folder.
To free up disk space, please permanently delete the emails from 'INBOX.Trash'.
Email Filters
Email filters are an incredibly powerful tool for managing your inbox. While they can serve as an additional layer of protection against spam, their functionality extends far beyond that.
In essence, filters are mechanisms that search for specific criteria in an email, and if a match is found, the email is processed in a manner you define.
A major advantage of email filters is their support for regular expressions. If you are familiar with regular expression syntax, you’ll find endless possibilities for using filters effectively.
For example:
$header_subject: matches "[0-9]{1,5}host"
This would match any email subject containing a number up to five digits long, followed by the word "host." Similarly, you can create virtually any regular expression to suit your needs.
Filters offer several options for processing emails, such as:
• Deleting the email
• Redirecting it to another email address
• Forwarding the email to a custom script for further processing
SpamAssassin is a powerful tool for spam protection.
To enable SpamAssassin, go to the "SpamAssassin" section on the main page of cPanel and click "Enable SpamAssassin". Once activated, emails identified as spam will be marked with a special note in the subject line and message headers.
If you want to automatically delete emails marked as spam:
1. Go to the "Filters" section on the main page of cPanel.
2. Click "Add Filter".
3. In the filter options, select "SpamAssassin Spam Header", choose "begins with", and enter "Yes" (without quotes) in the input field.
4. Set the action to "Discard" to delete the spam emails.
You can also redirect spam emails to a special folder called 'spam' on the server:
1. In the "SpamAssassin" section of cPanel, click "Enable SpamBox".
2. Once SpamBox is enabled, all emails marked as spam will be moved to the designated spam folder on the server.
You can access the spam folder using a webmail client (the web interface for managing email on the server).
MX records in cPanel are a specific mail server configuration that allows you to redirect incoming mail to an external server.
When this configuration is applied, incoming mail is not stored on our server, and we cannot guarantee its security or availability.
Important: If you are not completely familiar with MX records or are unsure of what you are doing, we strongly advise against making changes to this setting.
You need to configure each domain in the cPanel panel:
1. Go to the Authentication section under Email in the panel menu and activate DKIM and SPF if they are not already enabled.
2. For each domain, add a _dmarc record in the DNS Zone Editor menu.
Add a TXT record with the name _dmarc and the following value:
"v=DMARC1; p=reject; sp=none; rf=afrf; pct=100; ruf=mailto:YourEmail@YourDomain.com; ri=86400".
After setting up the domain, we recommend testing it using the mail-tester.com service before sending emails to servers with enhanced spam protection policies.
Attention! These actions are user-specific configurations and are not considered "server settings." They must be performed by the domain owner, not the hosting technical support team.
Prohibited Content and Activities
The following content and activities are prohibited on our hosting services:
1.Scripts and Tools
Chat scripts, online games, personal email systems, mass mailing scripts, automated doorway generators, cryptocurrency mining scripts, trackers, PHP gateways, proxies, and similar tools.
2. Illegal and Unethical Content
Sites promoting violence, selling prohibited goods, or supporting pyramid schemes (HYIP projects).
Casino sites, betting organizations, websites offering narcotic drugs, smoking blends, or pornography, and advertising of escort services.
IRC servers, IRC bots, web shells, and hacking tools.
3. Server Overload
Scripts that generate significant and sustained server load.
Uploading or downloading files from/to file-sharing services (e.g., Rapida, Torrent).
Sharing large files in open access. Splitting large files into multi-volume archives does not resolve the issue.
4. File Sharing
Hosting public links for file downloads is considered a violation. Use CAPTCHA, time-based download limits, or other mechanisms to restrict unauthorized downloads.
Hosting platforms for active file sharing with many users is not allowed.
5. Streaming and Compression
Scripts broadcasting online audio or video from the server are prohibited. Use third-party services for streaming.
Scripts with compression functions are not allowed.
6. Account and Content Violations
Phishing and hacking websites are removed immediately without notice. Account information will be forwarded to the appropriate authorities, and the account will be closed without further communication.
Detected prohibited sites will be deleted without prior warning, and funds are non-refundable.
7. Restrictions
Advertising campaigns or paid traffic/visits to websites must be approved by the administration.
Minimum cron job interval: 15 minutes.
Maximum number of open user processes: 25.
8. Microsoft Product Links
It is strictly forbidden to post links to Microsoft products, especially Windows.
Note:
This list is subject to change as new threats to the stability of shared hosting accounts are identified.
No, mass mailings—even if sent to your subscribers—overload the server. Therefore, this type of marketing is prohibited on standard shared hosting. For mass mailings, you will need your own server or at least a VPS.
You are allowed to send no more than 100 emails per hour.
We have zero tolerance for any type of spam, whether using our servers or targeting sites hosted on our servers.
Any account involved in spamming will be terminated immediately.
Funds are non-refundable
Guidelines for Contacting Technical Support
If you have questions that are not addressed in the FAQ or encounter a problem you cannot resolve, and it is related to hosting services, please feel free to contact our support team for assistance.
When submitting a ticket:
1. Choose the Correct Department
Make sure your ticket is directed to the appropriate department. For example, if you do not own a VPS, do not send your inquiry to the VPS department.
2. Write Clear and Relevant Subjects
The ticket subject should reflect the essence of your question. Avoid generic or vague subjects such as "IMPORTANT!!!" or "URGENT!!!!" as they are given lower priority. All inquiries are important to us and are treated with high priority, so please respect our support staff by using relevant subject lines.
ickets containing rudeness or profanity may result in account suspension.
3. Formatting Guidelines
Domain names and email addresses should always be written in lowercase letters.
Avoid excessive use of capital letters (TEXT WRITTEN IN ALL CAPS IS CONSIDERED SHOUTING, and shouting is unnecessary).
4. Providing Accurate Details
If you are unsure about the issue or see an error not described in the FAQ, please provide a link to the specific page where the issue occurs.
If the issue requires authorization to reproduce, include login credentials so we can access and troubleshoot effectively.
Additional Notes
Not everyone can clearly articulate their problem, which can result in tickets being returned with requests for clarification. To avoid delays, please ensure your ticket includes as much detail as possible.
omain-Related Issues
Domains registered through the client billing account are not the responsibility of the hosting company, as we are not a direct domain registrar. We act as an intermediary to provide users with the convenience of managing both hosting and domain services within a single account. Additionally, domains may be offered as bonuses with specific tariff plans.
Actions or inactions by the registrar concerning domains are beyond our control. This includes, but is not limited to:
Domain blocking due to alleged illegal content
DNS failures
Delays in domain delegation
Unprocessed payments
Recommendations
We strongly recommend that all users, after registering a domain, updating DNS settings, or renewing a domain, verify the WHOIS information. If you find any discrepancies, please notify us immediately. Resolving domain-related issues is a high-priority task for us, and we will address them as quickly as possible.
Registrar Block for Alleged Illegal Content
If a registrar blocks your domain due to alleged illegal content, the DNS in the WHOIS record may appear as follows:
ns1.suspenddns.com
ns2.suspenddns.com
In such cases, contact us and provide evidence that the content on your website is legal. We will advocate on your behalf with the registrar.
Important Note:
The issues described above are very rare and occur only in isolated cases. Typically, domains function without problems. However, we feel it is important to inform you that such issues can occur within the global network.
Sites with content that violates applicable laws or infringes copyrights (based on a complaint from the copyright holder) will be blocked, and prepaid funds will not be refunded.
DIf there was a significant delay in payment, the account may have been deleted from the server. If you encounter payment issues, it’s important to notify us in advance.
Please note that data security cannot be guaranteed during extended delays in payment.
If your files are missing after paying for an overdue hosting account, contact our support team to request data restoration. We will check for the availability of a backup and restore it if the backup has not been deleted due to the delay.
Denial of Service Policy
Service may be denied to a client following communication in the following cases:
The client uses profanity during the conversation.
The client attempts to blackmail or threaten the company or its reputation.
The client’s website, in the opinion of the administration, poses a threat to the company's reputation or server stability.
In such cases, the company reserves the right to refuse service. Any unused prepaid funds will be refunded to the client.
Hello. Servers are ordered for a minimum period of one month.
You can change your plan only at the end of the month, provided you notify us in advance about the transition.
Because the trial period is provided for free for seven days, you have sufficient time to determine whether the hosting meets your needs.
When purchasing hosting without prior testing, customers accept a certain level of risk. Therefore, we can refund the unused balance if no trial period was used.
However, if you had the opportunity to test the hosting and chose to proceed with payment, it implies that you were satisfied with the service.
Withdrawals to the internal hosting balance are processed instantly. Financial withdrawals are completed within 10–15 days from the date of the request.
Unfortunately, no. Dedicated servers are ordered, set up, and configured specifically for you on a prepaid basis at the Data Center, and this payment is non-refundable.
Therefore, we cannot provide a money-back guarantee.
If your account has a negative balance, the billing system will extend it using all available sources, including the internal balance and affiliate funds.
If you do not plan to renew your account but wish to keep the affiliate program active, please notify us through support, and we will adjust your account accordingly.
If your hosting period is nearing its end and you haven't submitted a ticket to request its closure, the billing system will automatically deduct funds from your internal balance to renew the hosting. Additionally, if there are funds in your affiliate program balance, you must withdraw them before the end of your hosting period; otherwise, they will also be used to extend the hosting.
If your site causes critical overloads, we reserve the right to block it for 24 hours to investigate the reasons behind the overload.
After this period, we will provide guidance on how to proceed.
No, such websites cannot be hosted on shared hosting.
However, you can use our VPS or Dedicated servers for this purpose, as political websites are often targeted by DDOS attacks.
Personal data (PD) provided during domain registration is not processed or stored on our servers.
Instead, the processing and storage of PD are handled by the domain registrar's API.
The golden rule applies here: 'discounts cannot be combined'.
There are no cumulative bonuses for domain registration. The bonus is valid only at the time of the annual payment.
If you make a different payment, the bonus is applied to that instead.
Therefore, free domains must be registered during the period covered by the payment made for them.
This is at the discretion of the administration.
If the overload posed a threat to server availability, the hosting administration reserves the right to withhold the remaining balance to cover the material damage caused.
Data from unpaid accounts is retained for 30 days for shared hosting and 3 days for VPS. If payment is not made within the specified time frame, all data is permanently deleted from our systems.
We also reserve the right to delete an account earlier than the specified time due to technical maintenance, changes in Data Center policies, or other circumstances beyond our control.
As a hosting provider, we are responsible for your data only during the paid period. Once that period ends, our responsibility ceases.
If you did not request an extension or notify us to retain backups for you, all your data will be deleted from our servers 3 days after the end of the paid period.
No, direct backups are not made, as this goes against the purpose of backup hosting.
However, all backup servers utilize RAID disk arrays, which provide protection against disk failures and eliminate the risk of data loss.
On shared hosting, you cannot host such content. You can only upload it to YouTube and display it on your website. If you need to host the content directly on the server, consider using our VPS packages.
In ISPmanager, backups are created daily, and you can restore them yourself through your control panel.
In cPanel, daily backups are created for databases, and file backups are created weekly. Restoration can be done upon request through Technical Support.
Important! If your hosting account exceeds 50GB, backups may not be created due to the high load during the backup process.
If you decided to terminate our services early and had received bonuses under a higher-tier plan (e.g., an annual payment discount), the bonus amount will be deducted from the remaining balance based on the old package.
Within 30 days of the first payment, provided no trial period was used. If bonus domains were registered, the cost will either be deducted from the refund or must be compensated by the user in case of a transfer request, regardless of the payment period.
Refunds are processed within three days for all electronic payment systems. For other payment methods, refunds are completed within two weeks of receiving the request.
Please note that refunds are issued for full unused months only. Payment for the current month of service is non-refundable, regardless of the number of days remaining.
In cases where bonuses (such as free months or free domains) were provided, their value will be deducted from the remaining balance.
No, mass mailings, even if sent to your subscribers, place an excessive load on the server. Therefore, this type of marketing is prohibited on shared hosting.
For mass mailings, you need your own server or a VPS (virtual private server). You can find more details about VPS on the 'Mini-Servers' page.
You are allowed to send no more than 100 messages per hour.
Violation of this rule will result in account suspension.
If you choose to terminate our services prematurely and had received bonuses from a higher-tier package, the value of those bonuses will be deducted from the remaining balance based on the old package.
The path to Perl can be either:
/usr/bin/perl or /usr/local/bin/perl.
In the script, the first line must be:
#!/usr/bin/perl
or
#!/usr/local/bin/perl.
All Perl scripts should have their permissions set to chmod 755 or, preferably, chmod 711 for better security.
To set up the cron job, add the following command:
javascript
/usr/bin/php The_full_path_to_your_file.php > /dev/null 2>&1
Alternatively, you can use:
wget -O - -q -t 1 http://yourdomain.com/cron.php > /dev/null 2>&1
Details:
Specify 0 for minutes and 24 for hours. Leave the other fields as asterisks (*).
The -O - flag sends the output to the console instead of saving it to a file.
The -q flag runs the command silently, without displaying output.
The -t 1 flag ensures only one connection attempt is made.
Yes, of course. You can activate it yourself.
For servers where PHP runs as CGI:
Create a php.ini file with the following code:
makefile
register_globals=off
Place this file in the directories where you want to change the settings. This is typically the root folder, the installation folder, and the admin folder of your application.
For servers where PHP runs as an Apache module:
Add the following line to your .htaccess file:
graphql
php_value register_globals On
Note: Using php_value* directives in .htaccess on servers where PHP runs as CGI will result in a 500 error.
Once configured, register_globals will be enabled for your account.
You can change the password in the database user's settings under the 'MySQL Databases' section.
Alternatively, you can remove the database user and create a new one. After that, reconnect the new user to the database.
Please check the permissions for folders and files: 644 for files and 755 for folders.
The .htaccess file should not contain PHP directives such as php_value or php_flag.
Since PHP runs as CGI, these settings should be configured in the php.ini file.
Add the following line to your .htaccess file:
AddHandler application/x-httpd-ea-php56 .html .htm
or
AddHandler application/x-httpd-php5 .html .htm
or
AddHandler application/x-httpd-lsphp .html .htm
if you are using mod_lsapi (this depends on your server settings).
Create a php.ini file in the directory where you want to change the settings and include the following:
register_globals=off to disable
register_globals=on to enable
Recently, there has been an increase in requests to our support team regarding this issue.
Users may encounter the following problems on their websites:
1. Modified page code, often containing "" or similar injected code.
2. Antivirus software flags the page as infected.
3. Issues such as an index file with zero length, improperly added code in PHP files, or interpreter errors displayed on the screen.
WHAT TO DO:
1. Clean your computer:
Install a reliable antivirus program with the latest updates and scan your system thoroughly.
In severe cases, you may need to reinstall your operating system, as some infections can be too advanced to fix.
2. Update your system:
Install all available patches and service packs for your operating system to address known vulnerabilities, particularly for Windows systems.
3. Change all your passwords:
Update passwords for your email accounts, including those hosted on free email platforms.
Change any credentials used to access our services.
.htaccess is a text-based configuration file that you can create using a text editor like Notepad and upload to your server to configure various parameters for your account.
For more details, you can read the Wikipedia article here:
http://wikipedia.org/wiki/.htaccess
Add the following directive to your .htaccess file:
AddHandler server-parsed .htm .html
Still not working?
Add this line at the beginning of the file:
Options +Includes
To set a time zone, add the following line to your .htaccess file:
SetEnv TZ Europe/London
Replace Europe/London with the time zone you need.
Additionally, you may need to configure MySQL by running:
java
SET time_zone = '+HH:MM';
Replace +HH:MM with the desired time zone offset.
In the configuration.php file, locate the variable $live_site and set it to your site's URL.
For example:
http://yourdomain.com, where yourdomain.com is the address of your site.
If you chose a server with cPanel, you can change the PHP version directly in the control panel under the menu: PHP Version Selector.
On our hosting, the following PHP versions are supported:
5.2 - 8.3
If you are using a server with ISPmanager, you can only change the PHP version by submitting a request to support.
Please note that the web server treats lowercase and uppercase letters as different.
For example, file.htm, File.htm, and File.HTM are considered three separate files.
After the end of the test period, access to the server account will be blocked. However, you can still log in to the billing panel and pay for hosting if you decide to continue using our services.
Files from a blocked test account are stored on the server for a shorter period than files from paid accounts. The retention period for test account files is up to 7 calendar days.
If you need the files, please notify us in advance.
The main difference is that a test account is time-limited (7 days) and has restricted access to some billing sections. For example, you cannot request a payment extension or change the package before making a payment.
Additionally, a test account has a restriction on sending emails—limited to 10 emails per hour—to prevent spam.
You can always convert a test account into a full account by making a payment in the billing system for the package of your choice
A test domain is automatically created when a trial account is set up. The test domain is included in the activation email and can also be found in your account's info panel.
Please note that test domains are not provided for websites with adult content.
Your domain will only become active after payment. We do not offer the registration of commercial domains for testing purposes.
If you need a test domain, please contact the 'Technical Support' department.
Please check the permissions for folders and files.
• Files should have permissions set to 644, and folders should be set to 755.
• The .htaccess file should not contain PHP directives such as php_value, as PHP runs as CGI. These settings should be configured in the php.ini file.
• The public_html folder must have permissions set to 750 only!
The first thing you need to do is check whether the site is unavailable only for you or for everyone.
To check your site's availability from different regions, you can use a service like host-tracker.com.
If the domain is accessible for others but not for you, please perform a traceroute to your domain:
1. Go to Start -> Run -> type cmd and press Enter.
2. In the black command prompt window, type: tracert YOUR_DOMAIN
3. Once the trace is complete, highlight the results with your mouse, press Enter to copy, and then paste the results into a support ticket.
This will help us investigate the issue further.
To fix the Captcha script, update the following line:
php
define("RECAPTCHA_VERIFY_SERVER", "api-verify.recaptcha.net");
Replace it with:
php
define("RECAPTCHA_VERIFY_SERVER", gethostbyname('api-verify.recaptcha.net'));
You need to create or edit the existing robots.txt file.
Add the following lines:
User-agent: *
Disallow: / # Replace "/" with the folder you want to block from scanning
Crawl-delay: 5 # Sets a 5-second delay between requests
• Check the database encoding. To do this, log in to phpMyAdmin, select your database, and go to the Operations menu. If the database encoding differs from cp1251_general_ci, change it.
• If the encoding was incorrect, re-upload the database dump.
• Verify that Cyrillic characters are displayed correctly in phpMyAdmin.
• If everything looks fine in phpMyAdmin but not on the site, locate the database connection lines in your scripts and, after the mysql_connect() call, add the following lines:
php
mysql_query("SET NAMES 'cp1251'");
You need to enter the database connection credentials for our hosting in the configuration file.
Refer to the question about credentials for more details.
Log in to the phpMyAdmin interface and select the desired database. Then, go to the Operations menu, find the Collation section, and choose the required encoding.
Additionally, in your script, the first command after connecting to the database should be:
mysql_query("SET NAMES 'the_name_of_the_desired_encoding'");
You can change the password in the database user settings, located in the 'MySQL Databases' section.
Alternatively, you can remove the user associated with the database, create a new one, and then reconnect the new user to the database.
You need to add your IP address in the control panel under the 'Remote MySQL' menu and also include it in a support ticket to have it added as a trusted IP.
The server address is provided in the details sent to you after paying for hosting or during the test period.
If you didn't find the answer to your question,
you can communicate with ours support service
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